Glassybaby makes and sells glass votives and donates a portion of its revenue to healing-based charities. As the company grew, traditional scheduling tools were creating frustration for firstline workers and store managers. Managers were spending too much time building and updating schedules, and employees had limited flexibility to adjust shifts.

By moving scheduling to Microsoft Office 365, Glassybaby set out to:

• Reduce the time managers spent creating and maintaining schedules
• Give firstline workers an easier way to manage their shifts
• Cut down on back-and-forth communication about schedule changes
• Free up more time for staff to focus on customers and the in-store experience

After adopting the scheduling capabilities in Microsoft Office 365, Glassybaby saw clear, measurable benefits:

• Up to 6 hours per week saved per manager on schedule creation and updates
• Less time spent resolving scheduling conflicts and tracking substitutions
• More time available for managers to be on the floor with customers instead of behind a computer

Those up to six hours a week per manager are now redirected toward customer engagement and team support, which helps Glassybaby reimagine how managers spend their time in the store.

The Office 365-based scheduling app reshaped daily work for Glassybaby’s teams in several ways:

• Mobile access to schedules: Retail staff can use their smartphones to view their shifts anytime, anywhere.
• Easy shift substitutions: Employees can arrange shift swaps directly in the app, reducing the need for phone calls, texts, or manual approvals.
• Built-in chat: The integrated chat feature helps staff coordinate quickly and build camaraderie, without relying on separate messaging tools.
• More focus on customers: With managers saving up to six hours a week on scheduling, both managers and staff can spend more time doing what they do best: helping customers.

Overall, the new approach helps Glassybaby rethink scheduling as a simple, collaborative process rather than an administrative burden.